Switch on your TV, then using your own TV remote press the Input, AV or Source button. Thank you for making your first post regarding the wall socket and your self install. My Virgin Media App. Explain what needs to be done and book an engineer visit. I don't have a virgin media wall socket and this is stressing me out. We can see that you've spoke to the team and got a technician visit booked in. Installation Guide. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. 1. If an engineer is offered - accept that. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Stay safe online. I asked this on ordering with the salesman at my door and he was insistent that in order to avoid the fee I was to do it that way I'd have just been happy to pay. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Cable. in Networking and WiFi Sunday; No Virgin Media Wall socket . I am going to cancel. It arrived yesterday and I’m assuming I’m being charged as of yesterday but frustratingly there is no VM wall box. Stream from Virgin Media. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. In both cases, these connections are clearly. I have checked outside and there is a brown box shared with the neighbour. I’m having the exact same problem. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Further exclusions & legal stuff apply. Switched On Families. Virgin Phone Switchover. Turn on and get connected. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. But. 194. My Virgin Media App. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. Speedon 21-02-2023 17:48. In response to Travis_M. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Call the Pre-installation and delivery team on 0800 052 1734. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. The wall socket has a thick plug bit. Plug into the wall socket. Options. Speedon 17-12-2022 10:39. Just had self installation delivered, have no wall socket just two cables from the wall. Virgin Mobile. . I have had a look into your service and I can see you were able to recently. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. . Hi, im writing this as a last resort, as customer service has been woeful. When you see. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. Hi there. Ju. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. These are the two boxes I can find in the house. 01-02-2023 10:59 - edited 01-02-2023 11:00. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday We ordered the virgin media broadband kit for self installation. Networking and WiFi. I was trying to book an engineer but I didn’t get anywhere. However, I am unable to find any Virgin Media wall socket. Then push the connector VM have provided over the screw thread. I can certainly go about helping you arrange a wall socket appoint, as stated previously this would come with a £25 charge on the account, if you would like me to go ahead with this let me know and we can go about sorting this for you. 3 weeks ago. 2 weeks ago - last edited 2 weeks ago. Would it be possible to arrange getting one sent out. 12. 1 Kudo. on 30-09-2022 14:24. Go to solution. self install issues. This means you'd have to change your install to a manned one instead. I have only got one rectangular shaped white socket (Shown as below) but it seems old. The cable could be hidden within, or behind, furniture. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Sometimes there is no wall box, just a trailing cable. We're here to help. Account - Cable. The cable could be hidden within, or behind, furniture. Let us know how the appointment goes. Networking and WiFi. 5. Rob. No wall socket to connect. Tudor. Tudor. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. UmbraRabbit. Back a step. QuickStart, set up and connections. Mark as New; Bookmark this message. - 5250024Stream from Virgin Media. Security matters. Get more from your Virgin Media setup. Surly there has been a connection previously otherwise we wouldn't have bee. Manage Your Account. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. I am so sorry to hear that you seem to be missing a wall socket in the home. £30 an appointment – If you can get QuickStart but choose not to. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. A master socket is the main socket for the phone line in your home, not an extension socket. What I was looking for is a white faceplate, taller than it is wide,. Forum; Apps. I’ve ordered a broadband only package and it said I was applicable for a self install kit. Is there some way I can convert RJ11 to coax or will I have to (if. Plug into the wall socket. Thing is, I've been to the house, Virgin haven't, and I am 99. Hi Owenclark, thanks for posting on our help forums and for joining the VM community. Solved: Previously, I had BT connection so I need a wall socket. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Post a few pictures of what you have. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Could I book an engineer and what number - 5155510. The kid arriving on Tuesday the 29. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. 2 hours ago. but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self. on 23-12-2022 10:31. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. There are cases where we'd need to convert a self-install to a manned one if this socket. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. indd 3 09/03/2016 12:48to your Virgin Media socket. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. 388. This will be available via the red bar at th. Tech Chatter. I'm very sorry to hear about the non wall socket. I was told when purchasing the broadband package that fibre was available here. Packages. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. . Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. Koda. Account - Mobile. SpeedIt could be that a previous owner has cut the cabling out. No Virgin Media Wall Socket on 13-04-2022 14:47. 32K. Stay safe online. Hey I received my quick installation kit from VM a few weeks back but only now getting round to installing I have gone to set up but dont seem to have a VM wall socket for the cable to go in Picture attached of what I do have Is there an adaptor or anything I can purchase or do I need to contact and. Security matters. Just joined. Account - Mobile. Account - Mobile. Wall socket cable does not fit in QuickStart, set up and connections a week ago; Top. All the wall. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). £8p/m extra or included with Gig1 or Volt. SpeedCheck out the do's and don'ts, in our Community FAQs. That is the correct fitting, it should push on unless its too loose inside the large housing. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. SpeedRe: I need a Virgin Media Wall Socket. Networking and WiFi. SpeedI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Turn on and start the hub. A dual F connector cable may well be a satellite connection. 2 Uninstall TiVo box. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. This is something we can certainly get changed over to a manned install for you but in order to. Manage Your Account. . However, there is no Virgin Media Wall socket in my house. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. Hi, I used to have Virgin Media Broadband couple of years ago but have now rejoined and I have 1 of those self installs but struggling with the wall socket. Community Natter. 3K subscribers in the VirginMedia community. VM. Pop the power cable into a nearby plug socket, and turn it on. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The cable could be hidden within, or behind, furniture. Plug the cables into the hub. 🙂 Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. SpeedIf you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Some older sockets may have NTL or Telewest written on them. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Rob. 1) remove the attenuator from the existing cable, plug it into back of hub. The current range of cables supplied by VM are push-fit as opposed to screw thread but they still connect to the same wall points. Plug the cables into the Hub. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Wiring A Home Ethernet Network Practical Beginners Guide. . Manage Your Account. We're here to help. QuickStart, set up and connections. New customer, trying to self install my hub and 360 box. Up to speed. See where this Helpful. on 27-01-2023 17:22. Browse Virgin Media Virgin Media Community. The wall socket has a thick plug bit. A master socket is the main socket for the phone line in your home, not an. Look for an omnibox on the outside of your property and try and trace the cable. Turn on and start the Box. Sorry to hear you need some additional support with your installation due to missing some sockets required. Security matters. 4 weeks ago. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Switched On Families. There is no fibre socket in this house. on 06-03-2023 09:36. 2. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. 2 as the wire is already in. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Got my VM hub sent today, self installation kit however I don’t a VM socket but do have exterior box outside but only leads to Comcast box stating tv… any ideas or suggestions before ringing the installation teamSolved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The box does however have a hole in the bottom, through which i could see some. We previously had Virgin Media installed here back in 2017 and at the t. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. on 21-03-2023 18:43. . Thanks for the reply. Get the Hub ready by connecting the wires. . May I know which one I can connect. #2. We have tried plugging it into the only box we found it would fit but no luck. SpeedMy Virgin Media App. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. . If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. I followed the steps mentioned. We would like to show you a description here but the site won’t allow us. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. I am then unable to sign in to my account as I do not have my account information. These enter my house via an air brick/vent very close to. in Email 10 hours agoHi Virgin Media Team, Hope you are well. Forum; Apps. Account - Mobile. Can a member of the team contact me to arrange a. Installing and configuring your kit If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Perfect for when you can’t all decide on what to watch. SpeedQuickStart, set up and connections. ReplyGig1 upgrade self install, unsure about current questionable coax. I've had a look at things from our side and can see you've been able to contact us regarding this. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Sorry to hear of the install delay caused by the wall sockets missing. Checked every room in the new house but there were none. I received the self install pack but can't install it we need an engineer visit. Alessandro Volta. I don't work for Virgin Media. Self installation but NO wall socket in. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Manage Your Account. I want to book a new appointment and have the technician install a wall socket, or connect the isolator cable to the openreach MK3 box directly. Account - Mobile. you do have if you think any look possible as a VM connection and forum members can advise. Ordered VM broadband and was recommended by the website to select the self quick install option. It could be any of the 4 screw terminals in the first picture. Networking and WiFi. Re: My Flat doesn’t have wall socket. . Networking and WiFi. All the wall sockets I can see are for BT. Call the Pre-installation and delivery team on. Sometimes there is no wall box, just a trailing cable. Occasionally only a very short stub of wire is left. into the Virgin Media socket on your wall. QuickStart, set up and connections. There are multiple different branded wall boxes inside our flat but none. Follow these simple installation steps for your Virgin Media home phone set up. Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. The wall box may be branded with the logos of an old cable TV company (not VM). 150 from a. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. My Virgin Media App. QuickStart, set up and connections. Account - Mobile. Plug the cables into the Hub. - 5372385. Community Natter. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. Image below of the Virgin Media PSU Plug that connects to the coax. Browse Virgin Media Virgin Media Community. Quickstart is the quickest and easiest way to setup our services. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. - 5062651I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Ordering And Installation Of Broadband Thinkbroadband. Socket should be on the underside. 0 Kudos Reply. I can’t find any trailing cable at all. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. Connect the Hub’s power cable with the blue tab. Network Trial. No virgin media wall socket in QuickStart, set up and connections 4 hours ago;Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Back a step. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Switched On Families. Should’ve checked this before I ordered. Hello sophieboulter1. 3 weeks ago. Also having this issue and trying to get through to them on the phone. There is a VM phone socket but no wall socket to get my WiFi etc up and running. Account - Cable. Account - Mobile. But I have no Virgin Media Wall socket in my - 5383603. Hi . This is something we can certainly get changed over to a manned install for you but in order to do that I will need to confirm some information with you to pass security. If you in a property that's recently been added to Virgin Media's network we have another video th. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. The Gamer Lounge. Home Phone. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Package arrive today and realized I don't have a VM wall socket to. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Options. On our system, we would have had it listed as serviceable which normally does mean QuickStart's can be done. You can see in the pictures it loo ks like it has been redirected to - 5347741. New to the UK and just moved into our first home here. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 03-08-2020 18:05. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Thanks If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. We can assist further publicly for now with your Wi-Fi issues. How To Connect Old Bt Master New Virgin Nte5 Avforums. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. But there are 2 wires leading which can be plugged in the hub. Account - Cable. 9% confident there is no Virgin Media socket installed. both appear. -. 4 weeks ago. on 03-08-2020 18:05. The wall socket I have within my home does not appear to be working. SpeedWas able to purchase a self install setup but have no wall socket. I'm a Very Insightful Person, I'm here to share knowledge. Virgin Mobile. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. 0 Kudos. Manage Your Account. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. When plugged into either cable the hub just - 5440321. See where this Helpful. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…If you don't have the cabling then call the pre-installs team on 0800 052 1734. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). We would like to show you a description here but the site won’t allow us. I’ve tried calling but the people I’m connected to keep hanging up. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. It is surface clipped usually. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Plug into the wall socket Push the red label end of the white cable, into. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. I sign up for vm broadband and I was offered self instalation kit . 1. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. We would like to show you a description here but the site won’t allow us. The hub got delivered on time as promised. If I. Virgin Media; My Virgin Media; Shop; Help;. There is one Ethernet connection point and socket with a circle on the wall. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. It seems that I need an electrian to install a wall socket. Would you expect it to work fine for gig1? Is there anything obvious I am missin. But I have no Virgin Media Wall socket in my house. on 06-03-2023 09:36. Options. Picked up my self install but I cannot work out what my 'live' wall plug is. You may need to use the. If it would benefit you, we do offer a click and collect service. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. Phone. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. When I was going to self-install it, I didn't find any wall socket. Hi I have the same problem. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install.